Privacy Policy
How we collect, use and protect your personal information when you visit this website or book a service.
COMPLIANCE
1. Introduction
Axion operates this website and provides vehicle detailing and related services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, request a quote, or book a service with us. By using this website, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly: name, email address, phone number, home or billing address, vehicle make/model/year, service preferences, payment information (processed by our third-party payment provider, never stored directly by us), and any notes or messages you send us through our contact or booking forms. Information collected automatically: when you browse our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, referring URLs, and pages viewed, typically through cookies and similar tracking technologies. Information from third parties: if you book through a third-party platform or are referred by a partner, we may receive your name and contact details from that source.
3. How We Use Your Information
We use the information we collect to: schedule, confirm and manage appointments; process payments and issue invoices or receipts; respond to inquiries and provide customer support; send booking confirmations, reminders and service-related updates; improve our website, services and customer experience; and comply with legal obligations. With your consent, we may also send you promotional offers or newsletters; you can opt out at any time.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share information with: service providers who support our operations (payment processors, scheduling software, hosting providers, email/SMS providers), each contractually required to protect your data; professional advisors (accountants, insurers, legal counsel) as needed; and law enforcement or regulators when required by law, court order, or to protect our rights, property or safety.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the effectiveness of our content. You can control or disable cookies through your browser settings at any time; doing so may affect certain website features.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal, accounting or reporting obligations, or to resolve disputes. When no longer needed, information is securely deleted or anonymized.
7. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to: know what personal information we collect, use and disclose about you; request access to or a copy of your personal information; request correction of inaccurate information; request deletion of your personal information; opt out of the sale or sharing of personal information (we do not sell personal information); and not be discriminated against for exercising these rights. California residents may exercise these rights under the CCPA/CPRA by contacting us using the details in Section 12. We will verify your request and respond within the timeframes required by law.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites (such as payment processors or social media platforms). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated through the website or by email where appropriate.
12. Contact Us
For any questions or requests regarding this Privacy Policy or your personal information, please contact us at: Axion studio — hello@axion.studio — (415) 555-0192 — 1180 Folsom St, San Francisco, CA.
